Between June 2011 and January 2012, HPHA executed a pilot project in the area of Human and Community Development. The main goal was to conduct a social and habitational audit of the families that have received or currently receive loans from the organization. More specifically, we wanted to evaluate the impact and satisfaction with the housing solutions offered, as well as receive input for improvement.
The audit was also a chance to reconnect with our large base of families in various neighborhoods in the provinces of Santa Fe and Buenos Aires. After months of planning, survey design, volunteer outreach and training, we interviewed 179 families in nine communities. Now that the results have been systematized, we can offer a current snapshot of the families we work with:
- Almost 3/4th of HPHA loan recipients are married or living together, and of these, 69% have been together 10 years or more.
- Of the families with children living with them, the majority have two children in the house.
- Of the recipients not born in Argentina (around 1/4th), the majority are from neighboring country Paraguay.
- 1/3rd of families have an email account (mostly in Luján).
- Around 40% have a computer in the house, and only a little over half of these have Internet.
- Well over half of the families don’t have land phone lines in their homes (though most have cell phones).
As we continue to move ahead with new projects, we seek to maintain the focus on our mission and deeply-held values. We want to ensure that our methodology is accomplishing the goal of bringing adequate housing within the families’ reach: that the solutions are relevant, durable and economically-sound; that they meet expectations; and that the families are involved throughout the process. With the success of this pilot project, we hope to use these experiences to put into place a more regular schedule of such surveys in the future so that we can continue to provide quality service to Argentine families and communities in need.